Everything You Need to Run Your ISP

SkyBase combines billing, CRM, network automation, and customer management into a single powerful platform designed for modern ISPs.

A Complete ISP Management Platform

Running an ISP requires many tools: billing systems, network provisioning, monitoring, support, and customer management. SkyBase brings all of these capabilities together in one modern platform so operators can manage their entire network from a single interface.

Subscriber Management

Manage all your subscribers, services, and accounts from a centralized dashboard. SkyBase gives you complete visibility into customer information, service plans, usage, and billing history.

  • Complete customer profiles
  • Service and plan management
  • Account status automation
  • Subscriber activity history
  • Search and filtering tools

Customers

Subscriber workspace

New Customer

Total Customers

1,248

Active

1,179

Search by name, email, phone...
Status
Plan
Router
Customer Plan Status

Amina Telecom

FTTH-200 / Site A

200 Mbps

Active

North Ridge Ltd

PPPoE / Tower East

Business Pro

Pending

Hillside Homes

MikroTik queue / POP-3

Home 50

Overdue

Billing Overview

Revenue and invoice monitoring

This Month

Revenue

,240

+12.5%

Outstanding

,930

38 pending

Overdue

,180

9 invoices

Paid

214

this month

Collections trend

Jan - Jun

Jan
Feb
Mar
Apr
May
Jun

Invoice status

Paid214
Pending38
Overdue9
Autopay success91%

Automated Billing

Automate your entire billing workflow. SkyBase generates invoices, processes payments, and handles service suspension or activation automatically based on billing status.

  • Automated invoice generation
  • Flexible billing cycles
  • Payment tracking
  • Service suspension automation
  • Usage-based billing support

MikroTik Integration

SkyBase integrates directly with MikroTik infrastructure to simplify provisioning and subscriber authentication for WISPs.

  • PPPoE authentication
  • Hotspot authentication
  • RADIUS integration
  • Automated service activation
  • Device synchronization

Router Fleet

MikroTik command center

18 connected

Router sync status

API + RADIUS

Tower-A Core

PPPoE / Queue sync

Online

POP-West Edge

Hotspot auth / Profiles

Synced

Backhaul-02

Telemetry delayed

Retrying

Authentication mix

PPPoE58%
Hotspot27%
Static15%

Live session sync

1,178

Active sessions mirrored from MikroTik and RADIUS.

Provisioning Queue

Automated service rollout

14 pending installs

Queued

14

Today

9

Avg time

46m

Workflow

1. Assign plan and bandwidth profile
2. Push PPPoE credentials to router
3. Reserve IP from matching pool
4. Activate service and notify customer

Recent jobs

Fiber-200 install / Site A

Queue + IP lease prepared

Ready

Business-Pro migration

Router profile update running

In progress

Tower-West restore

Session policy resync complete

Completed

Network Provisioning

Automate service provisioning and configuration across your network devices. SkyBase ensures new subscribers can be activated quickly without manual configuration.

  • Automated service activation
  • Network device provisioning
  • Subscriber bandwidth control
  • Service plan assignment
  • Device automation workflows

Customer Self-Service Portal

Give your subscribers a self-service portal where they can manage their accounts, pay invoices, and contact support.

  • Invoice and payment access
  • Service status monitoring
  • Support ticket creation
  • Account profile management
  • Usage visibility

My Account

Amina Telecom

Plan: Fiber 200 • Service active

Current bill

.00

Auto-pay enabled

Usage

428 GB

of 1 TB fair use

Quick actions

24/7
Pay Invoice
Open Ticket
View Usage
Update Profile

Latest invoice

INV-2026-0412

Due on July 12

Paid

Support Desk

Ticket queue and response timeline

9 open tickets

Open queue

SLA monitored

No internet / Tower East

High

Assigned to NOC • 6m ago

Invoice clarification

Medium

Assigned to Billing • 19m ago

Router relocation request

Scheduled

Field team dispatch tomorrow

Conversation

Ticket #4821

Customer reports intermittent drops since 8:10 AM.
We traced packet loss to the tower sector and escalated it to the NOC team.
Great, please let me know once service stabilizes.
Write a reply...

Support Ticketing System

Provide better customer service with a built-in support ticketing system. Track issues, assign tickets to staff, and maintain communication with customers.

  • Ticket creation and tracking
  • Staff assignment
  • Customer communication threads
  • Status updates
  • Service issue tracking

Automation & Workflows

Reduce manual work with automation. SkyBase automatically handles account activation, suspension, billing events, and service changes.

  • Billing-triggered automation
  • Service activation workflows
  • Account suspension rules
  • Scheduled operations
  • Event-based triggers

Workflow Engine

Rules, triggers, and run history

27 active rules

Trigger

Invoice overdue 7 days

Action

Throttle service profile

Outcome

Send SMS and email notice

Recent workflow runs

Auto-suspend delinquent accounts

Ran 5 minutes ago

Success

Create PPPoE secret on activation

Ran 11 minutes ago

Success

Reassign exhausted IP pools

Ran 28 minutes ago

Review

Event volume

Billing rules312
Provisioning187
Notifications540
Escalations14

Reports

Financial and usage analytics

Export CSV

Revenue

.2k

ARPU

.67

Total usage

68.4 TB

Active users

1,179

Monthly revenue

Collection rate

Apr
k
May
k
Jun
k

Usage hotspots

Tower East18.2 TB
POP North14.7 TB
Fiber Core22.9 TB

Reports & Analytics

Understand your ISP operations with powerful reports and analytics. Monitor growth, revenue, subscriber activity, and operational performance.

  • Revenue reporting
  • Subscriber growth metrics
  • Service performance insights
  • Operational dashboards
  • Exportable reports

Built for Modern ISP Infrastructure

SkyBase is designed specifically for WISPs and fiber providers using modern networking equipment and authentication systems.

MikroTik Support
PPPoE Authentication
Hotspot Networks
RADIUS Integration
Scalable Cloud Architecture

Start Running Your ISP More Efficiently

SkyBase gives you the tools to manage subscribers, automate billing, and scale your ISP operations with confidence.